Comments on: An Optimistic Outlook

By: Sheryl

Sheryl — Wed, 25 Mar 2009 18:43:14 +0000

It was like I was reading a great suspense novel!! What I want to know is: What did they do to all of those people that called your mother-in-law a liar and said that there was nothing they could do and just gave you and your family a hard time. Most of all, I want to know what happened with Nathaniel who posed as “the store manager” and the Geek Squad guy who appeared in those two photos? Are these people still employed by Best Buy? This makes me very leery of making any serious purchases at Best Buy outside of videos and such. If this is an example of how their customer relations tactics are for the general public, I vote we start a boycott.

By: Jim

Jim — Fri, 06 Mar 2009 20:42:13 +0000

Thanks for posting your story of horrors up! I’ve had a couple bad experiences, and sadly since the death of CC, it looks like BB is going to be “it” around here..I appreciate the efforts you have undertaken to get your issue resolved! It has given me/us some good pointers… Looking forward to seeing what your resolution is..

By: Ted

Ted — Fri, 06 Mar 2009 19:54:23 +0000

Maybe you should request that BB re-reads any messages before sending them to you. That way “miscommunication” could be avoided.

By: Nick

Nick — Fri, 06 Mar 2009 19:19:41 +0000

Katherine, what is it about the original article you don’t understand? The file timestamps and the EXIF records in the pictures do not lie unless someone plays with the camera internal clock. The GeekDouche appeared obviously unaware of this.

Furthermore, the filename numbering indicates this camera has taken 100s of pictures before it was purchased as ‘new’. When you buy a ‘new’ camera, the camera file naming typically numbers the pictures and starts at “1″ (IMG0001.JPG, or DSC0001.JPG). Again, the GeekDouche could’ve used a menu reset function to have the camera start numbering from 1 again, but obviously they didnt.

By: Katherine Vogel

Katherine Vogel — Fri, 06 Mar 2009 13:37:04 +0000

Note: I use to work for Geek Squad.
First I totally agree with you on how poorly this was handled.
The photos of the geek squad employee, could they have been from when your mother was trying to return the camera and they were testing camera functionality? It was standard practice in the store I was in to test electronics for functionality before allowing a customer to return a item, in the case of a camera-taking pictures. I would always then delete the pictures I took.

Now devil’s advocate-they could be pictures from when the other person that is pictured returned the camera. If that was the case the camera SHOULD have been marked open boxed before being resold.

Good Luck with Best Buy. I enjoyed working there, but I am not a customer of them b/c of what I saw while working there.