Comments on: Holding Those Accountable http://www.michaeltbarrett.com/2009/03/04/holding-those-accountable/ The Personal Blog Of Michael T. Barrett Wed, 10 Mar 2010 05:25:37 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: toneii http://www.michaeltbarrett.com/2009/03/04/holding-those-accountable/comment-page-1/#comment-630 toneii Mon, 09 Mar 2009 15:35:32 +0000 http://www.michaeltbarrett.com/2009/03/04/holding-those-accountable/#comment-630 I bought a open box Casio camera from Stootsi. Casio reparied the thing for free. Good brand, great camera! boo on Best Buy, I never go there because of they way they treat the customer. I bought a open box Casio camera from Stootsi. Casio reparied the thing for free. Good brand, great camera!

boo on Best Buy, I never go there because of they way they treat the customer.

]]> By: Karlo http://www.michaeltbarrett.com/2009/03/04/holding-those-accountable/comment-page-1/#comment-576 Karlo Fri, 06 Mar 2009 19:25:06 +0000 http://www.michaeltbarrett.com/2009/03/04/holding-those-accountable/#comment-576 Wow... I agree with some of the comments. First contact your local news org. Next, bring a voice recorder to every conversation (small cameras usually have voice recorders) to prevent further "misunderstandings." If they are on the phone, put on speaker phone and record. Definitely solves problem with "he said she said." I did this when I had a walk through of my house when it was being built. I had a small Casio camera running on record in my pocket while my wife and I asked the builder questions. Well, when a problem arose few months after move in and the company initially refused to resolve it in our favor, I just replayed his words back to him. Problem solved. Wow… I agree with some of the comments. First contact your local news org. Next, bring a voice recorder to every conversation (small cameras usually have voice recorders) to prevent further “misunderstandings.” If they are on the phone, put on speaker phone and record. Definitely solves problem with “he said she said.” I did this when I had a walk through of my house when it was being built. I had a small Casio camera running on record in my pocket while my wife and I asked the builder questions. Well, when a problem arose few months after move in and the company initially refused to resolve it in our favor, I just replayed his words back to him. Problem solved.

]]> By: Brandon http://www.michaeltbarrett.com/2009/03/04/holding-those-accountable/comment-page-1/#comment-573 Brandon Fri, 06 Mar 2009 15:26:41 +0000 http://www.michaeltbarrett.com/2009/03/04/holding-those-accountable/#comment-573 "Mike, you should get in touch with Adam Murphy from CBS 46. He’ll go down there with a camera crew and shove a mic in their faces." @Brad I second that! “Mike, you should get in touch with Adam Murphy from CBS 46. He’ll go down there with a camera crew and shove a mic in their faces.”

@Brad I second that!

]]> By: Brad http://www.michaeltbarrett.com/2009/03/04/holding-those-accountable/comment-page-1/#comment-567 Brad Fri, 06 Mar 2009 06:03:37 +0000 http://www.michaeltbarrett.com/2009/03/04/holding-those-accountable/#comment-567 Mike, you should get in touch with Adam Murphy from CBS 46. He'll go down there with a camera crew and shove a mic in their faces. Mike, you should get in touch with Adam Murphy from CBS 46. He’ll go down there with a camera crew and shove a mic in their faces.

]]> By: Matt http://www.michaeltbarrett.com/2009/03/04/holding-those-accountable/comment-page-1/#comment-562 Matt Fri, 06 Mar 2009 04:13:47 +0000 http://www.michaeltbarrett.com/2009/03/04/holding-those-accountable/#comment-562 Oh, and just to clarify, this Matt that wrote about the CD incident, is not the same Matt that said you should go easy on them. Haha, give 'em Hell Mike! Oh, and just to clarify, this Matt that wrote about the CD incident, is not the same Matt that said you should go easy on them. Haha, give ‘em Hell Mike!

]]> By: Matt http://www.michaeltbarrett.com/2009/03/04/holding-those-accountable/comment-page-1/#comment-561 Matt Fri, 06 Mar 2009 03:51:24 +0000 http://www.michaeltbarrett.com/2009/03/04/holding-those-accountable/#comment-561 I had a VERY similar experience with Best Buy not too long ago. I had purchased a CD with the intention of giving it to someone as a Christmas gift, the packaging of the CD wasn't in the best shape but it did have it's clear plastic wrapping on it. The CD sat on my desk for about a week or two, and I ended up purchasing a different gift and decided I would return the CD. I walked into the store, they looked at the CD, saw that the plastic wrap wasn't in the best of shape and decided to open the CD to inspect it. Guess what they found, scratches all over the CD. They then insisted that I had been the one that opened the CD, I had been the one that stratched the CD, I had been the one that REPACKAGED the CD and then I tried to return it. I spoke with a manager and he immediately took the sales-persons side. I was then asked to contact corporate because they could not help me in the matter. As I was about to leave I asked them since they opened the CD, and they won't take it back, will they at least repackage it so that I can give it away as a gift, as I had no intention of keeping it. Amazingly the answer was NO, they don't do that in the store (Well obviously they do, because someone used the CD and repackaged it previousl...) My situation was solved.. to an extent.. by Corporate, they ended up taking my side (surprisingly) after I explained the whole fiasco to them and they sent me a check for the value of the CD. I did not however get an apology from anyone at the store, and to this day, have not returned to that Best Buy location (This is Best Buy in Norridge Illinois, at the Harlem-Irving Plaza) Good job with this, more of these stories need to be made available to the public and proper action needs to take place. Cheers, and good luck! I had a VERY similar experience with Best Buy not too long ago.

I had purchased a CD with the intention of giving it to someone as a Christmas gift, the packaging of the CD wasn’t in the best shape but it did have it’s clear plastic wrapping on it.

The CD sat on my desk for about a week or two, and I ended up purchasing a different gift and decided I would return the CD.

I walked into the store, they looked at the CD, saw that the plastic wrap wasn’t in the best of shape and decided to open the CD to inspect it. Guess what they found, scratches all over the CD. They then insisted that I had been the one that opened the CD, I had been the one that stratched the CD, I had been the one that REPACKAGED the CD and then I tried to return it.

I spoke with a manager and he immediately took the sales-persons side. I was then asked to contact corporate because they could not help me in the matter.

As I was about to leave I asked them since they opened the CD, and they won’t take it back, will they at least repackage it so that I can give it away as a gift, as I had no intention of keeping it. Amazingly the answer was NO, they don’t do that in the store (Well obviously they do, because someone used the CD and repackaged it previousl…)

My situation was solved.. to an extent.. by Corporate, they ended up taking my side (surprisingly) after I explained the whole fiasco to them and they sent me a check for the value of the CD. I did not however get an apology from anyone at the store, and to this day, have not returned to that Best Buy location (This is Best Buy in Norridge Illinois, at the Harlem-Irving Plaza)

Good job with this, more of these stories need to be made available to the public and proper action needs to take place.

Cheers, and good luck!

]]> By: Norm Walker http://www.michaeltbarrett.com/2009/03/04/holding-those-accountable/comment-page-1/#comment-559 Norm Walker Fri, 06 Mar 2009 02:23:06 +0000 http://www.michaeltbarrett.com/2009/03/04/holding-those-accountable/#comment-559 Ever since BB did away with commissioned sales people that earned a good living the place has been going down the tubes. I knew a guy that use to make over $60k per year as a salesperson!!! Getting people to come back into the store was very important so they tended to go out of their way to take care of situations like this. Norm Walker Ever since BB did away with commissioned sales people that earned a good living the place has been going down the tubes. I knew a guy that use to make over $60k per year as a salesperson!!! Getting people to come back into the store was very important so they tended to go out of their way to take care of situations like this.

Norm Walker

]]> By: John http://www.michaeltbarrett.com/2009/03/04/holding-those-accountable/comment-page-1/#comment-558 John Fri, 06 Mar 2009 02:22:30 +0000 http://www.michaeltbarrett.com/2009/03/04/holding-those-accountable/#comment-558 A few years ago I bought a new camera from Best Buy. After I opened it, I discovered that it had pictures of someone else's family in their home. Obviously it was it was not NEW. I returned the camera and got a lame excuse. I ended up keeping the camera after they offered me a nice discount. Still, it was obviously an opened item and not new. A few years ago I bought a new camera from Best Buy. After I opened it, I discovered that it had pictures of someone else’s family in their home. Obviously it was it was not NEW. I returned the camera and got a lame excuse. I ended up keeping the camera after they offered me a nice discount.

Still, it was obviously an opened item and not new.

]]> By: Gene http://www.michaeltbarrett.com/2009/03/04/holding-those-accountable/comment-page-1/#comment-555 Gene Fri, 06 Mar 2009 01:56:31 +0000 http://www.michaeltbarrett.com/2009/03/04/holding-those-accountable/#comment-555 Hi Mike Just wanted to let you know that your experience has now been featured on www.gizmodo.com.au so we "Down Under" are now sharing your frustration and rage. I was wasting some time reading and vicariously enjoying the rogering you were giving Best Buy when I scrolled down to Matt's post (kudos for publishing BTW). I think on balance Matt has got it about right: your family was badly treated; Best Buy is not a good company to do business with; it's employees are not the management; you have had more than your fair share of revenge...fix your economy please! cheers Gene Hi Mike

Just wanted to let you know that your experience has now been featured on http://www.gizmodo.com.au so we “Down Under” are now sharing your frustration and rage.

I was wasting some time reading and vicariously enjoying the rogering you were giving Best Buy when I scrolled down to Matt’s post (kudos for publishing BTW).

I think on balance Matt has got it about right: your family was badly treated; Best Buy is not a good company to do business with; it’s employees are not the management; you have had more than your fair share of revenge…fix your economy please!

cheers

Gene

]]> By: JeremyL http://www.michaeltbarrett.com/2009/03/04/holding-those-accountable/comment-page-1/#comment-554 JeremyL Fri, 06 Mar 2009 01:53:28 +0000 http://www.michaeltbarrett.com/2009/03/04/holding-those-accountable/#comment-554 Has anyone noticed that since Circuit City went under that Best Buy (at least at my 2 local stores) removed the 'clock' at the pickup counter that got you a $10 gift card if they took too long? Nice best buy.. your customer service dies right along with your major competitor. Has anyone noticed that since Circuit City went under that Best Buy (at least at my 2 local stores) removed the ‘clock’ at the pickup counter that got you a $10 gift card if they took too long? Nice best buy.. your customer service dies right along with your major competitor.

]]>